Hotline Service
A customer can contact StarRock Investment’s customer service staff directly via the telephone. StarRock Investment has assigned special personnel and a hotline designated to helping customers on the phone.
SMS Service
A customer’ mobile phone number registered with us receives a short message informing him of the NAV of his entrusted fund.
E-mail Service
A customer’s E-mail box can receive such information as our research reports and operation reports on time.
Website Service
After logging in the member exclusive website, a customer can search for asset changes, read internal news and use the internal mailbox.
Mail Service
A customer receives the Monthly Operation Review of StarRock Trust Schemes and other documents from the company on a monthly basis.
Conference Call
The company holds Conference Call Monthly.Members of the investment committee will Review the operation of last month.
Quarterly Report
The company holds a reporting seminar on a quarterly basis. Mr. Jiang Hui, chairman of investment committeeof StarRock Investment, meets customers face to face for communicating with customers, reporting operating status of the trust schemes, and answering questions of customers’ interest.
